Return & Refund Policy

Last Updated: 30 Oct, 2020


Return & Refund

If you are not satisfied with your prontofocus bidet or any unopened accessory, you have the option of returning the Device within Thrity (30) days after delivery. As long as the Device is in its original condition (unopened, in the case of an accessory) and has not been damaged or modified (including repaired without our prior written consent) in any way, we will credit back the purchase price to the account used at the time of purchase, less any expedited shipping if any, and minus a $29.95 restocking fee.

prontofocus will not withhold a handling fee for the following states: California, Delaware, Maine, Massachusetts, Montana, Nevada, Oregon, Rhode Island, Vermont, and West Virginia. If the Device returned to us is damaged in any way, you will not receive a refund.

Refunds are processed within approximately five (5) business days of our receipt of your Device. Your refund will be credited back to the same payment method used to make the original purchase on the Service.

Watch Rail LLC (prontofocus.com) will not withhold a handling fee for the following states: California, Delaware, Maine, Massachusetts, Montana, Nevada, Oregon, Rhode Island, Vermont, and West Virginia. If the prontofocus returned to us is damaged in any way, you will not receive a refund.

To initiate your return please contact our Customer Care at support@prontofocus.com or Call: +1 (855) 942-3356 and you will be given a RMA # to complete the return.

Shipping

To return your product, you should mail your product to:

Watch Rail LLC
312 w 2nd st
#1343
Casper WY 82601

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.



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